Safety Guidelines

For Elders

• You will always be contacted by phone before any visit
• You are never obligated to accept help — you can decline at any time
• Volunteers are matched through coordinators who know your community
• If anything feels wrong, contact your coordinator immediately
• Never share financial information or give money to a volunteer

For Volunteers

• Always contact the Elder by phone before visiting
• Respect the Elder's home, privacy, and boundaries
• Only provide the type of help that was requested
• Never accept money or gifts for your service
• Report any concerns to your coordinator right away
• If you feel unsafe at any time, leave and contact the coordinator

What to Expect

All support is coordinated through a community coordinator. The coordinator:

• Reviews every request before assigning a volunteer
• Matches volunteers based on location, skills, and availability
• Follows up after every visit to check on both the Elder and volunteer
• Is available to address any concerns or issues

Reporting Concerns

If you have any safety concerns about a volunteer visit, contact your community coordinator. You can also reach the Minoo team through your dashboard.